Get product support
We offer solutions to help you fix what’s wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all.
Talk to our team of technical problem solvers
They can help you with troubleshooting or setting up your new devices.
Get answers straight from the manufacturer
Find easy access to user guides, manuals, and customer service contact links.
Returns support
Return, replace, or exchange items
Start a return by going to Your Orders.
Manage recent returns
Print return labels and check the status of your recent returns.
Frequently Asked Questions
What can I return?
You may return most new, unopened items sold and fulfilled by Ckoolgam within 30 days of delivery.
How does FREE Returns work?
All return-eligible items, weighing under 50 lbs and sold by Ckoolgam.com or Authorized partner, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.
When will I get my refund?
Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does Ckoolgam offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.
